Important Notice - Presto On-Line Rollback

As you are aware we launched our new version of Presto On-Line on Monday 28th November. As well as delivering new functionality designed to enhance the use of the system the new version also included a complete change to the technological infrastructure. Unfortunately last week we encountered problems with this infrastructure which resulted in poor performance and ultimately left us unable to provide you with the level of service that you require. For this reason we have taken the decision to revert to the previous version of the system to ensure that from Monday morning you are able to continue to perform the tasks that we know are critical to your business. We are proud of the reputation that has been built with Presto On-Line over the last five years and we are anxious to ensure that the performance of the system is restored to the levels that you expect. We remain, however, determined to continue the development of this product and delivering to you increased benefits. We will therefore continue to work on the problems that we have encountered to ensure that these are fixed and will endeavour to release the new version to you as quickly as possible.

Payment Instructions
As part of our roll back strategy there is regrettably data that will be lost but I can assure you that any payments that had been authorised prior to 10.30 am on Sunday 4th December have been received by us and will be processed as usual. Any payments though that were created after 28th November and that had not yet been authorised will no longer appear in your pending queue. Your local client services team will communicate with you directly to inform you of these missing payments so that where appropriate they can be recreated.

User Changes
Any user changes made since 28th November will also be lost. This will affect new users created and any password modifications. If you did make a password change last week then please revert to the password you were using prior to the system upgrade.

Client Application
The final area that will be affected is Client Acceptance. Again any new applications created or modifications made to existing applications will be lost. Our client acceptance team will communicate with you directly relating to these applications.

We deeply regret the inconvenience caused to you by last week’s problems but look forward to resuming our usual service this week. I will of course be available to discuss any issues or concerns that you have and invite you to call me at any time.

James Wetherall
Senior Manager - Presto On-Line

Telephone: +44 1534 889132
Email: james.wetherall@db.com