| In place in each jurisdiction is
a dedicated helpdesk that provides full support together with implementation
and training. This team will work closely with our clients' senior
management, administrators and IT personnel to ensure Presto On-Line
is set up and running smoothly in the workplace.
This includes assessing our clients' network environment, training
their staff and providing on-site support.
The helpdesk is available during normal office hours for both system
and IT enquiries. In the event that a situation occurs which necessitates
a site visit, DBO staff will endeavour to be with the client as
quickly as possible.
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